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From192US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Grand Standard Room
Max:
4 persons
370 sq. feet 
Bed options:
2 Double beds
Shower
Balcony
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Grand Room
Max:
3 persons
390 sq. feet 
Bed options:
2 Double beds
Lake view
Shower
Balcony
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Grand Room
Max:
3 persons
400 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Balcony
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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center
Cancun 7.3 mi
Airports
Cancun (CUN) 10.5 mi
Isla Mujeres (ISJ) 20.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Paid Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Baggage storage
  • Private beach
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Water sports
  • Tennis court
  • Pool tables
  • Yoga class

Services

  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Babysitting/Child services
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness center
  • Pedicure
  • Manicure
  • Body scrub
  • Treatment room
  • Body wraps
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
Map view
street view
Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
Nearby
Museums
Mayan Museum of Cancun
1900 ft
Restaurants
Restaurante Italian Dos Lunas
300 ft
Grand Oasis Palm Hotel
Captain's Cove
1900 ft
Blvd Kukulkan Km 16. 5
LA Vista
1900 ft
Blvd Kulkulcan L 48 Km In the Omni Hotel
Pancho & Willy's Cantina
1900 ft
KM 16 Kukulcan Blvd - at Captain's Cove
Bacoli Tratoria
2500 ft
Boulevard Kukulcan Km 17
Spices Restaurant
2200 ft
Boulevard Kukulcan Km. 17
Galeon Columbus
2200 ft
Blvd Kukulcan 16.6
Sunset Bar
2200 ft
Boulevard Kukulcan km 20 at Westin Resort & Spa

Reviews and Ratings

Reviews from guests about their experience.
52%
loved their spa retreat and can’t wait to return.
5.2/10
Guest rating
Rooms
5.0
Location
7.2
Service
5.0
Dining
5.0
Guest reviews
5.2/10
based on 5 reviews
3.5/5 based on 15766 reviews
6.1
6.1/10 based on 3217 reviews
#90 of 273 hotels in Cancun based on Tripadvisor
Tim
United States of America, December  2024
7.6/10

We had a decent stay overall, marked by a few ups and downs. The room we had was comfortable, though I did have a little issue with water leaking from the AC, which was fixed relatively quickly. Dining options were available almost around the clock, but I found some food choices underwhelming. I appreciated the amazing pool area and the beach. Unfortunately, service could improve, especially at the bars where tipping seemed necessary to get attention. It's a fun spot, especially for a vacation!

Rooms
8.0
The room was comfortable, although there was an issue with water leaking from the AC unit during the first night.
Service
5.0
Service was quite inconsistent; at times it felt like tipping was a requirement to be served.
Location
9.0
The hotel is conveniently located near a bus stop, making it easy to get to local restaurants and other attractions.
Dining
7.0
Dining was okay, with a good variety available at almost any hour, but some food choices could have been better.
Facilities
9.0
The pool area was really enjoyable and a highlight of the stay.
William
United States of America, December  2024
5.0/10

The hotel has beautiful surroundings with well-maintained pool and beach areas, making it a lovely spot to relax. The staff was kind and accommodating, which made our stay feel special. However, some aspects were disappointing, particularly the food quality and limited dining options. Also, the entertainment was not as enjoyable as hoped, which might discourage some from returning.

Rooms
5.0
The rooms felt outdated and not as clean as expected; there were issues like marks on the walls and a leaky toilet. We also found roaches, which is definitely not ideal.
Service
5.0
The service was a mixed bag; while some staff members were friendly, many seemed overwhelmed and not very helpful, which added to our frustrations.
Location
6.0
The hotel grounds are gorgeous with lovely landscaping, but it's not conveniently located for walking to nearby attractions, which limits nearby dining and entertainment options.
Dining
5.0
The dining options could certainly be improved, with many dishes lacking flavor and a limited variety, especially for those with dietary restrictions.
Facilities
7.0
While the pool and beach areas are beautiful, the overall facilities could use some upgrades to match the stunning landscapes.
William
United States of America, October  2024
5.0/10

My stay at this hotel was a mix of good and bad. While the hotel had impressive landscaping and a vibrant atmosphere, the overall experience was marred by long wait times for dining, poor customer service, and issues with hygiene. I felt the place could use significant improvements to match its advertised luxury.

Rooms
5.0
The room I stayed in was quite outdated and had significant issues, like rainwater leaking from the ceiling. Despite that, everything else was fine.
Service
5.0
Customer service was lacking, with staff seeming indifferent to complaints, and I often felt ignored.
Location
7.0
The hotel itself is beautifully landscaped, but it’s a little far from the main attractions, which could be inconvenient.
Dining
5.0
Dining was frustrating—waiting times were long, and many restaurants required reservations that were difficult to secure.
Facilities
5.0
Although the facilities looked good, the hygiene issues, especially in the restrooms, considerably detracted from the overall appeal.
John
United States of America, October  2024
5.0/10

My stay at this hotel was disappointing overall. The property's appearance was beautiful, and the amenities looked promising, but the service and dining left much to be desired. The room I stayed in was outdated, and my experience with staff was far from pleasant. Long wait times for dining and hygiene issues were frustrating, making this hotel an unideal choice for a vacation.

Rooms
5.0
The room was outdated and in need of maintenance, with a broken shower and non-functional air conditioning. It felt cramped, especially with the extra bed.
Service
5.0
The service was not friendly and the staff seemed apathetic about addressing issues. They often passed responsibilities to others instead of resolving matters.
Location
7.0
The hotel is well-located, with beautiful landscaping and easy access to the beach, though it is a bit far from the central area.
Dining
5.0
Dining was a frustrating experience; the food quality was poor, and not many choices were available. Many guests had to wait in long lines.
Facilities
5.0
While the hotel had several amenities, including pools and bars, they were overcrowded and not well managed.
Martin
United States of America, September  2024
5.6/10

During my stay, I found the resort to be quite a mixed bag. On one hand, the staff were incredibly friendly and attentive, making the stay enjoyable despite other shortcomings. On the other hand, the dining options were disappointing, and the overall quality of the accommodation left much to be desired. The location was decent, but I wouldn't say it was worth the price I paid given the overall experience.

Rooms
5.0
The rooms were outdated and not particularly well-maintained. I had issues with the shower water not getting hot, and the view was only partial.
Service
6.0
While the staff were friendly and tried their best, there were moments where communication led to confusion, especially when it came to specific requests.
Location
7.0
The resort is nicely located, but the long check-in times and difficulty in getting served at the bars made it less appealing.
Dining
5.0
Dining at the resort was a real letdown. Often the food was subpar and there was a long wait for service; I would recommend trying options outside the resort.
Facilities
6.0
The amenities were acceptable, though some areas felt neglected. The beach had too much seaweed for swimming and the pool was just average.
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20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room